E-Export to the Netherlands with Bol.com
E-Commerce in the Netherlands
Bol.com e-commerce platform operates as an e-commerce site that dominates the e-commerce marketplaces of Belgium, the Netherlands and Luxembourg. Following Amazon’s business model and taking it as an example, Bol.com has managed to make a name for itself in the e-commerce market by establishing a subscription system similar to the “Amazon Prime” service with its service called “Select”. It has an average of 70 million visitors monthly. It receives this traffic from the Netherlands, Belgium, England and France, respectively.
New Customers in the Western European Market
Becoming a Successful Seller on Bol.com
You should pay attention to these criteria when selling in the Dutch and Belgian markets.
Customer Response Time
Bol.com measures your response time. The platform expects each partner to answer 90% of customer questions within 24 hours. To provide customers with the best possible service, it is important to inform them as fully as possible about everything you sell.
Customer return rate should be a maximum of 5%. You must make sure that your products reach your customers intact and complete. Customers can make a return within 30 days after ordering.
It is important that you respond to at least 90% of incoming call attempts between 9:00 am and 5:00 pm, Monday through Friday. If you do not pick up the phone as a policy, this will result in a lower score for you as the seller.
Seller Cancellation Rate
It may be disappointing for a customer to have their order canceled and therefore the cancellation rate counts towards Bol.com service standards. If three or more items are canceled in a week and therefore the cancellation percentage is higher than 2%, you will receive a strike.
- Fullfilment Services in the Netherlands
- Netherlands office
- Many years of sales experience at Bol.com
- Uninterrupted Customer Support
- Customs Clearance Support
- Logistics Support
- Cargo and packaging service for the Netherlands
- Support for getting EAN number
What do we offer ?
OUR BOL.COM ROADMAP
Before we start selling, we determine the suitability of your products for sale on bol.com. We also determine the audience that has the potential to purchase your products.
We provide the European Union compatible barcode numbers (EAN) required to sell on Bol.com.
Thanks to our company in the Netherlands, we can create your store without you having to establish a company in the Netherlands.
We list your products in accordance with the Bol.com ranking algorithm and ensure that your products appear at the forefront. We also update your product images in accordance with bol.com policies.
After we put your products on sale, we send them to our fulfillment center in the Netherlands. Your products are handled and stored here at affordable prices.
As orders arrive, your products are shipped via bol.com contracted companies. Delivery to your customers is made as soon as possible. We also manage your returns and customer support processes for you.
Number of customers
Number of Sellers
Number of Monthly Web Visitors
2021 Sales Volume
Under normal circumstances, in order to sell on Bol.com, at least 10 weeks must have passed since you established your company in the Netherlands or Belgium.
Your company must have a bank account in the Netherlands.
You must be registered with the Dutch or Belgian Chamber of Commerce.
Every product you want to sell must have unique EAN barcodes.
You must have an IOSS number by registering your company in the European Union single taxation system. Additionally, your company must have the EORI number for your customs procedures.
When an order arrives, you should be able to deliver your products to the customer as soon as possible. Your products must exit through an warehouse in the Netherlands. Additionally, this warehouse should be shown as your return address.
There will be customers who want to reach you through Bol.com. You must have a customer representative who will answer customers by phone between 09:00 and 17:00 on weekdays. You must answer at least 90% of calls.
Providing serious conversions from social media ads, Bol.com is active on many social media platforms including Youtube, Reddit, Whatsapp and Linkedin.
45% of Bol.com customers are women and 55% are men. The most intense customer base is between the ages of 25-34.
Products can be sold in 20 different categories: baby, beauty and personal care, books, pet, electronics, health, office and school, sports, music, bags, toys and garden.
Open Your Brand to the World in 2023!
Pay after we create your store!
If you want, you can pay your package fee after we create your store.