Export to Netherlands with Bol.com
VEZUVE E-COMMERCE CENTER
E-Export to the Netherlands
Bol.com e-commerce platform operates as an e-commerce site dominating the e-commerce marketplaces of Belgium, Netherlands and Luxembourg. Following Amazon’s business model as an example, Bol.com managed to make a name for itself in the e-commerce market by establishing a subscription system similar to the “Amazon Prime” service with its service called “Select”. It has an average of 70 million visitors per month. It receives this traffic from the Netherlands, Belgium, England and France, respectively.
How to be Successful Seller on Bol.com
There are some metrics that you need to ensure customer satisfaction when selling on Bol.com.
Delivery on time
You must deliver at least 93% of your orders to customers on time. You will receive penalty points for at least 3 late deliveries within a week.
Seller Cancellation Rate
Cancellation of an order can be disappointing for a customer and therefore the cancellation rate counts within Bol.com service standards. If three or more items are canceled within a week and therefore the cancellation percentage is higher than 2%, you will receive a strike.
Tracking Number
Customers often like to know where their package is at any given time. You should increase customer satisfaction by providing a tracking number on every order.
Phone Availability
It is important that you respond to at least 90% of incoming call attempts Monday through Friday between 9:00 and 17:00. If you don't pick up the phone as a policy, this will result in a lower rating for you as the seller.
Customer Respond Time
Bol.com measures your response time. The platform expects each partner to answer 90% of customer inquiries within 24 hours. In order to provide customers with the best possible service, it is important that you inform them as completely as possible about everything you sell.
Return Rates
Customer return rate should be a maximum of 5%. You should make sure that your products reach the customers intact and completely. Customers can process a return within 30 days of ordering.
VEZUVE EXPORT SOLUTIONS
E-Export to the Netherlands
Reach new customers in Europe
Selling Steps On Bol
1- Netherlands Market Research
Before starting to sell, we determine the suitability of your products for sale on bol.com. We also identify the audience that has the potential to buy your products.
2- EAN Barcode Numbers
We provide the necessary European Union compliant barcode numbers (EAN) to sell on Bol.com. The authorized institution to provide these barcodes in Turkey is GS1.
3- Store Opening
Thanks to our company in the Netherlands, we create your store without the need for you to establish a company in the Netherlands.
4- Listing the Products
We list your products in accordance with the Bol.com ranking algorithm and ensure that your products appear in the front rows. We also update your product images in accordance with bol.com policies.
5- Shipment of Products to Fulfillment Warehouses
After you put your products up for sale, we send them to our fulfillment center in the Netherlands. Here, your products are handled and stored at affordable prices.
6- Shipping and Customer Support
As your order arrives, your products are shipped with bol.com contracted companies. Delivery to your customers as soon as possible. We also manage your returns and customer support processes for you.
Bol.com Statistics
01.
Traffic
The Netherlands-based Marketplace, which has an average of 69 million monthly traffic, also attracts traffic from Belgium, England, France and Germany.
02.
Social Media
Bol.com, which provides serious transformations from social media ads, is active on many social media platforms such as Youtube, Reddit, Whatsapp, Linkedin.
03.
Customer Segmentation
45% of Bol.com customers are women and 55% are men. The largest customer base is in the 25-34 age group.
04.
Growth
Marketplace sales reached $5.5B in 2021, an increase of 27%.
05.
Business Model
Bol.com is a platform where both new and second-hand products are sold.
06.
Categories
Products can be sold in 20 different categories, including baby, beauty and personal care, books, pets, electronics, health, office and school, sports, music, bags, toys, and gardening.
Important Requirements To Sell On Bol.com
By providing you with the best quality and correct service, we save you time and money.
Normally, in order to be able to sell on Bol.com, at least 10 weeks must have passed since your company establishment in the Netherlands or Belgium.
Your company must have a bank account opened in the Netherlands.
You must be registered with the Dutch or Belgian Chamber of Commerce.
Every product you want to sell must have unique EAN barcodes from GS1.
By registering your company in the single taxation system of the European Union, you must have an IOSS number. In addition, your company must have an EORI number for your customs procedures.
When the order comes, you should be able to deliver your products to the customer as soon as possible. Your products must exit through an warehouse in the Netherlands. This warehouse should also be shown as your return address.
There will be customers who want to reach you from Bol.com. You should have a customer representative who will answer customers by phone between 09:00 and 17:00 on weekdays. You must answer at least 90% of calls.
